Informing new employees regarding hospital practices as per legal norms

Informing new employees regarding hospital practices as per legal norms

In a hospital, newly recruited employees do not have an idea regarding the legislative and organisational policy. Therefore an explanatory note helps them to understand the additional legislative rules that linked with their occupation. It will help them to develop their working performance in a legal way which is effective enough to maintain the organisational practice of care. Clear concept and attentiveness towards the explanatory note is a kind of guidance for the inexperienced employees to perform their duty without any professional mistake. As per Hospitals and Health Services Amendment Bill 2013, the parliament of Australia provides different kind of approaches that ensure a medical practitioner to accomplish their duty in a successful manner (www.parliament.wa.gov.au, 2013). This bill provides Hospitals and Health Services Amendment Act 2013 that comes with section number 35D. As per this act, the employees are liable to serve the external and internal stakeholders by their medical efficiency. A hospital can be controlled by private and government body that has been stated in the 7th section.

In the section 20B, the recruitment is conducted by the help of employing an agency that will help the health department to provide medical staffs. Moreover, employment linked activities are informed by this section of legislation which is very effective to obey in the clinical field in an organisation. This bill reminds the health service staffs to need to be dedicated to the organisation for human good being. As per Compensation and Injury Management Act 1981, an employee who has lost the hearing ability or got injured the specific employee will be selected for the compensation from the organisation. There are some acts that are made to reform the legislations that are already enforced in the healthcare sector. Health Services Bill 2016 is an effective bill through which the employees are informed to maintain the equality in the service provision in their current health care organisation. In this bill, the roles and responsibility of a caring employee are clearly mentioned that they are liable to maintain during the service period. Health Services Act 2016 has a noble aim that influences the healthcare organisation to uplift the health condition of the local area (www.parliament.wa.gov.au, 2016). As per this legislation care, workers need to identify the actual reason of the illness of a service user and serve them according to their need. Regular skill upgradation and learning of advanced techniques are required that will be effective for health care service. Health service policy maintenance will guide the employees to carry forward their institutional responsibility in a proper way that will help to develop their knowledge and experience for better service.

b) Explanatory notes to inform experienced employees regarding hospital practices

The policy of organisation provides the employees with the opportunity to maintain the legislative rules and regulation by the help of different health-related bills and acts. Utilisation of proper ethical and legal norms is effective for the health care service. Recruitment of the health care employees is performed by the help of the employment agency that comes under the Hospitals and Health Services Amendment Bill 2013 (www.parliament.wa.gov.au, 2013). The process of selection of service provider is influenced by the 35D sections of the Hospitals and Health Services Amendment Act 2013. Strategic and practical engagement of the employees in the healthcare setting improves the quality of the service. Moreover, experiences and regular upgradation of knowledge, as well as the skill of the employees, help them to improve their effectiveness in the workplace. Health Services Bill 2016 expresses that indiscriminate and equal service is the liability of the service providers and legal right of the service users (www.parliament.wa.gov.au, 2016).

The previous act has been reframed and the performance strategy has been changed that are needed to understand by the information sharing session and the attentive monitoring of the cases of the organisation. Performance as per the advanced methodology of the medical service that enhances the dynamicity of the service that uplifts the service quality according to the aim of the legislative rules of government. In this context, Melnyk et al. (2012, p.420) stated that major accountability of the employees is lain on the safeguarding process and development of the strategies in a proper manner support the entire service structure to provide better treatment to the service users. Hence, development is a crucial parameter to be considered in terms of providing care to the patients. On the contrary, Redman et al. (2015, p.127) commented that health promotion activity in this sector helps to improve the idea of the common people in the society that need to be practised by the employees. This kind of activity is supported by the legislations that ensure the upgrading service quality of the healthcare sector.

4.3 Training plan to train inexperienced employees:

New employees need to have a practical training to implement the knowledge in the workplace. According to Grove et al. (2014, p.652), the training process can be performed by three specific processes such as new template formation, a record of macro and evaluate the macro. These steps will allow developing the performance effectiveness of the employees.

Development of new template:

Templates are made by the knowledge of legal amendments, bills and legislations. The new employees need to inform about the different acts regarding medical and health care. The objectives of the health care acts will influence them to sort out the required and significant one that they can include in their activity. In this context, DiCenso et al. (2014, p.69) mentioned that possibility of regular maintenance active them to enlist those rules that can be effective for their occupational activity. Use of advanced method will upgrade their service; moreover, this will reduce the chances of harm and injury of the patients and help them to get a quick recovery. Knowledge about Health Services Amendment Bill 2013 and Health Services Bill 2016 will practically nourish the inexperienced employees to develop a right path to proceed with their service process (www.premiers.qld.gov.au, n.d.).

Activity	Time
Providing information about the bills	1.5 weeks
Providing idea regarding the approaches of the acts	2 weeks
Process of application of the proposed acts in the workplace	1 week
Providing information on the effectiveness of the approaches	1week

Table 1: Training plan for inexperienced employees

(Source: Learner)

Record of macros:

The macro record is important to identify the requirement and reason or idea for a specific activity. Template of the inexperienced employees guides them to make their direction through which they can achieve success in the service. However, sometimes this template develops various issues that need to be assessed further for the betterment of the service of the employees. Each segment of the template carries different weightage of different activities. According to Redman et al. (2015, p.124), application of the bills may not be proper in some cases that need to be enlisted by the employees by a comment option of the specific space. Identification of the further lack of idea of the inexperienced employees can be ticked in the macros as per the importance of the activity. These little notes are required for further adjustment for the improvement of the practice.

Evaluation of Macro:

Based on the effectiveness of the template in the body of a macro the implied bills are assessed. This assessment is done to compare the performance of the effectiveness of the employees by the application and maintaining the rules and regulations of the template. After the interactive session, the employees are treated with proper care to improve their current skill and knowledge to serve in a better way in the hospitals. Through this macro different cultural behaviour and ethical restriction of the inexperienced service providers can be identified that helps to provide them with the actual knowledge to leave the discriminating thought which is legally incorrect for the service providers. In this way, a macro is evaluated and proper steps are taken to improve the deficiency and quality of the service providers.

Training Methods and Visual Tools to be implemented for Training

The training process can be done by the use of audiovisual aids, such as Microsoft PowerPoint Presentation and projector which is very much effective to engage a trainee employee in the training session. In this context, Melnyk et al. (2012, p.410) mentioned that different real examples shown through a Presentation and projector are highly reliable for the healthcare sector. These help to follow the organisational rules properly to influence the employees to do the same and gather some knowledge from the demonstrated incidents. Leaflets, pamphlets and booklets can be distributed among the trainee employees that consist of different important legislative rules and regulations as well as their proper application. According to Young et al. (2015, p.353), diagrammatic representation, such as graphs and charts, plays a significant role that can be used to develop an idea regarding the effectiveness of such template in the training process. Event conduction and an interaction session between the popular and experienced figure and the inexperienced employees help to develop their innovative idea that they can implement during any emergency circumstances. Moreover, experience sharing with the exchange of question answer helps to increase the working ability of the employees. While implicating in the workplace, they can observe colourful posters that convey various important idea regarding the medical practice of the employees, which is helpful to provide them effective training during the practical service hour in the workplace.'

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Difference between Empirical and Rational Views in Research Methods

The varying perception of empiricism and rationalism shows concern with the limit to which there is dependency on experience of sense as an effort of gaining knowledge. According to rationalism, there are a number of different ways in which sense experience is gained independently for the knowledge and concepts. According to empiricism, sense experience is considered as the main source of every piece of knowledge and the concepts. In reference with a specific piece of knowledge, this paper will focus on differentiating between rationalism and empiricism or rational views and empirical views.

Discussion

Topic Sentence

This part of the essay will focus on differentiating between rational and empirical views and research methods.

Development

In general, rationalists are known for the development of their own views following two different way. First, the key argument can be placed that there are cases in which the content of knowledge or concepts end up outstripping the information. This outstripped information is provided by the sense experience (Hjørland, 2010, 2). Second, there is construction of accounts as to how reasoning helps in the provision of addition knowledge about a specific or broader scope. Empiricists are known to be presenting complementary senses related to thought. First there is development of accounts of how there is provision of information by experience that is cited by rationalists. This is insofar for having it in the initial place. At times, empiricists tend to be opting skepticism as an option of rationalism. If experience is not helpful in the provision of knowledge or concept cited by rationalists, then they do not exist (Pearce, 2010, 35). Second, empiricists hold the tendency of attacking the accounts of rationalists while considering reasoning to be an important source of knowledge or concepts. The overall disagreement between empiricists and rationalists show primary concerns in how there is gaining of knowledge with respect to the sources of knowledge and concept. In some of the cases, disagreement at the point of gaining knowledge results in the provision of conflicting responses to other aspects as well. There might be a disagreement in the overall feature of warrant, while limiting the knowledge and thought. Empiricists are known for sharing the view that there is no existence of innate knowledge and rather that is derivation of knowledge out of experience. These experiences are either reasoned using the mind or sensed through the five senses human possess (Bernard, 2011, 5). On the other hand, rationalists are known to be sharing the view that there is existence of innate knowledge and this is different for the objects of innate knowledge being chosen. In order to follow rationalism, there must be adoption of one of the three claims related to the theory that are Deduction or Intuition, Innate Knowledge, and Innate Concept. The more there is removal of concept from mental operations and experience, there can be performance over experience with increased plausibility in being innate. Further ahead, empiricism in context with a specific subject provides a rejection of corresponding version related to innate knowledge and deduction or intuition (Weiskopf, 2008, 16). Insofar as there is acknowledgement of concepts and knowledge within the area of subject, the knowledge has major dependence on experience through human senses.

Support

A significant example of empiricism will be in context with colors. How will one acknowledge the fact what is the appearance of blue color if they were blind since birth? The one single way of acknowledgement of colors is experiencing them with the senses. And hence, there can be application of empiricism in conducting research. Considering the example of rationalism, there lies significance in the poverty of stimulus issue. Children from and more than 3 years old utilize language such that they have not been through explicit teaching. They hold the tendency of forming actual sentences using words that they did not have a sense experience of precisely placing words before. In addition, they start understanding rules of grammar even before the acknowledgment of a verb or a noun. In this context, it can be stated that though it appears to be strange, rationalism does a better job for the explanation of this particular knowledge in comparison with empiricism (Seising, 2007, 101). However, the effectiveness of theory is highly dependent on the nature of a specific phenomenon being researched. Plato identifies innate knowledge in terms of three categories that are forms, color and moral concepts (piety, virtue, beauty and goodness) (Bernard, 2011, 3). Also, Descartes considers the fact that the knowledge of one’s own existence, infinity and perfection, and the idea of god is innate. On the other hand, Leibniz consider principles of logic to be innate and Chomsky considers the fact that ability of using language that means the rules of language is innate (Weiskopf, 2008, 5).

Conclusion

In conclusion, rationalism is known to distinguishing between empirical knowledge that ends up arising out of prior knowledge and experience. On the other hand, empiricism expresses the sheer denial of this differentiation between prior knowledge and empirical knowledge. As argued in the context of empiricists, each and every piece of knowledge arises out of and can be reduced to the sense experience. And hence, there can be no establishment of knowledge solely through the consideration of reasoning.

Conclusion

More often, it has been seen that empirical view tend to be opting skepticism as an option of rationalism. If experience is not helpful in the provision of knowledge or concept cited by rationalists, then they do not exist.

On the other hand, empiricism when considering a specific subject provides a rejection of corresponding version related to innate knowledge and deduction or intuition. By these examples, it can be stated that empiricism and rationalism show varying concerns with the limit to which there is dependency on experience of sense as an effort of gaining knowledge.

Also, implication to correspond the thesis of innate concept is completely denied considering the existence of innate ideas within the area of subject. There is also a denial of implication to correspond the thesis of innate concept considering the existence of innate ideas within the area of subject. '

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Coles Strategic Management Assignment 

Effective situation analysis is an essential tool of effective strategic marketing (Ansoff, 2013). This research paper illustrates the effective situation analysis process of the leading supermarket of Australia named as Coles. Effective situation analysis helps the organization to identify their major rival groups, customer demands and needs. It also helps the organization to understand the internal and external factors effectively that directly affects the smooth running process of the organization (Antoniou and Ansoff, 2014).  

Brief about the organization

Coles is one among the largest retail super markets of Australia. It is a subsidiary of Wesfarmers. The company was set up in the year 1914 by G. J. Coles (Bossel, et al, 2016). The headquarters of this company is in the city of Melbourne. Recently the organization has over 770 outlets all around the Australia and total number of employees in the organization is 100,000. The major rival group of this brand is Woolworths. The organization also started their operations through the online platform to get more customers and to enhance the customer services.

Problem Statement

The organization Coles has effectual super market in Australia, but recently the organization faces the problem of reducing their brand reputation in the market that leads to reduce their sales annual revenues (Bowman and Asch, 2015). In this scenario, the major problems to the administration of the organization Coles is: “how to sustain in the super market chain of Australia by taking necessary initiatives to improve the quality of the products, strategies for reducing the products prices and promoting the business in proper marketing media.”   

Situation Analysis

To sustain in the competitive retail market of Australia, the organization Coles has to take necessary initiatives to get competitive advantages over its rival groups such that they can be able to attract more number of customers to their brand (Bradley, 2011). Before taking necessary initiatives of strategic plans, the organization has to analysis the current market effectively. Analysis of current market helps the organization to understand their positions in the market and it also helps them to understand their major rival brands. Effective market analysis also helps to understand the demands of the customers that are also an effective way to fulfill the demands to their customers that leads to give competitive advantages to the company over its major rival groups (Dess and Miller, 2013).

Effective tools of situation analysis of the organization can be classified into two subparts namely internal and external market situation analysis. Internal analysis helps the organization to understand their strengths, weakness etc. whereas external analysis helps to understand the market, customers’ demands etc. (Dodgson, 2012). To analysis the internal situation of the organization Coles, SWOT analysis tool is an effective way whereas to analysis the external market of the organization PESTEL analysis is an efficient tool. In addition to these, competitors’ analysis is also essential for the organization Coles to get competitive advantages over them (Foss, 2016). The major rival brand of Coles is Woolworths. The organization has to take effective strategies to get competitive advantages over this retail brand of Australia.

The administration of the organization Coles has to take necessary initiatives to analysis the current market of Australia in order to understand the demands of their customers that help the to get competitive advantages over the rival brands.  

Analysis of Customers’ Demand  

For boosting the sales of the organization Coles, the organization has to take necessary initiatives to improve their customer services. To provide better service to their customers, the organization has to understand the demands of their customers effectively. The organization must take necessary initiatives to improve their customer services (Special Issue of Strategic Organization: "Strategic Management Theory and Universities", 2015). Taking reviews from their customers helps the organization to understand the needs of their customers effectively.

Market Analysis

Market analysis is also essential for effective situation analysis. It helps the organization to understand the current market trends, demands of their customers etc. that helps to take effective strategies for improving their performances (Luck and Ferrell, 2014). Effective market analysis also helps them to identify their major rival groups. Market analysis also helps the organization to understand their target customers. It also helps the organization Coles to identify the effective marketing media to promote their brand among their target clients (Phillips, et al, 2014). Promotion of their brands among their target clients helps them to attract more customers to their organization that leads to improve their annual sales revenue and profit margin.

Competitors Analysis

Competitors’ analysis is an effective strategy for the organization Coles to understand their major rival groups in the retail sectors of Australia (Powell, 2014). The major rival group of the organization is Woolworths super market. Besides this Tesco, Aldi are also the major competitors of the brand. The effective analysis of the competitors of the organization helps the organization to take necessary initiatives to get competitive advantages over the rival groups. The organization can adopt various strategies to get competitive advantages in the market.

      Competitors’ analysis helps the organization to take effective pricing strategies that helps them to get competitive advantages in the market.

      It also helps them adopt latest technologies in their organization that leads to enhance their customer services (Grundy, 2014).

      Effective competitor analysis also helps the organization Coles to adopt latest technologies in their stores that leads to improve the customers’ experiences. Improvement in the customers’ experiences helps the organization to attract more customers to their stores that also boost their sales and helps them to improve their brand image in the market.

      The organization has to take the strategies of special offers and special discounts for their customs to get competitive advantages in the market.

Internal Situation Analysis

To take effective marketing strategy to promote the brand, the organization Coles has to analysis their internal situation effectively that helps them to understand their position in the market. For analysis of the internal situation, SWOT analysis is an effective tool (Wheelen and Hunger, 2012). It is an acronym for strengths, weakness, opportunities and threats.

The organization has good brand image in the Australian retail market that helps the organization to expand their business. Reduction in the customer services and product quality are the two major causes of concern for the organization (Jeyarathnam, 2013)       . The company has great opportunities in the other countries also besides Australia. The lower pricing strategy of its major rival group Woolworths acts like a big threat to the organization. Thus internal analysis helps the organization Coles to take suitable strategies to improve their performances. The organization has to utilize its opportunities in effective manner in order to get success in the competitive market of the world. Besides this, they also have to take necessary initiatives to reduce their weakness and threats. 

External Situation Analysis

External situation analysis of the organization indicates their position in the global market. For effective analysis of the external factors of the organization, PESTEL analysis is an effective tool (Jeffs, 2011). It helps them to understand the political and economical condition of the country that directly affects the buying behavior of the customers (Hemphill, 2104). To run their business effectively, the organization also has to follow all the rules and regulations of the local government effectively. Understanding the social factors of the countrymen helps the organization Coles to adopt effective strategies to fulfill the demands of their customers. The organization also has to analysis the effects of technological revolutions effectively in order to adopt the suitable technologies in their organization that helps them to improve their customers’ experiences. 

Recommendations

Although the supermarket chain named as Coles has various advantages over its major rival groups like Woolworths, Aldi, Tesco like lower prices of the products, easy and safe payment options etc., but also the organization has to take effective steps to improve their performances (Hitt, et al, 2012).

ü  Improvement in the quality of the products leads to improve their brand value that also has a significant effect on the buying behavior of the customers.

ü  The organization also should take necessary initiatives to improve the customer services to attract more number of customers to their stores.

ü  The retail brand has its market in Australia; the organization also should take necessary initiatives to expand their business in the countries like UK, US, and Asia.

ü  In addition to this, the organization should also promote their brand through the social media platform to get popularity in the market.

ü  To improve the customer services of the organization Coles, the organization should take the strategy of taking reviews from their customers that helps them to take effective steps to enhance their customer services.   

Conclusions

This research paper depicted the effective situation analysis processes of the organization Coles. Coles is a leading retail super market of Australia. The effective components of the effective situation analysis process include internal market analysis, external market analysis, competitors’ analysis, customers’ demand analysis and market analysis. Effective analysis of the competitors’ sets of the organization and market analysis helps the organization Coles to take necessary strategies to improve their performances.   In addition to these, this research paper also suggested some strategies that help the organization Coles to expand their business such that they can be able to earn more profits. 

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